SPOT User Guides

SPOT Managed IT Services User Guides

Our SPOT Managed IT Services clients receive a variety of services from Fulcrum Group as part of our service offering.  Below are some of the most common user guides.

Fulcrum Group Client Ticket Portal User Guide - All Fulcrum Group clients can access the Client Ticket Portal, which allows users to open tickets, check status of tickets, or provide additional details about tickets.

SPOT Shield Email Security User Guide - all SPOT clients receive our highly-rated SPOT Shield Email Security service, which provides inbound and outbound spam & virus email filtering.

SPOT Shield Security Awareness Training User Guide - all SPOT clients receive our annually-updated End User Security Awareness training that provides end users with insights on how to avoid the latest cybersecurity threats targeted at end users.

SPOT Shield Breach Protection Portal User Guide - SPOT clients may upgrade to the SPOT Shield Breach Protection Portal, which includes the End User Security Awareness training, and also includes additional features such as Phishing Simulations, Dark Web Monitoring, Weekly Micro Trainings, and Employee Secure Score tracking.