Tired of your IT just not working?
Transform Your Business with SPOT Managed IT Services!
Tired of tech headaches? Our expert team at SPOT Managed IT Services is here to safeguard your business from IT woes. Enjoy hassle-free operations while we handle the rest!
SPOT Managed IT Services is the ideal IT Outsourcing solution for Dallas Fort Worth business owners,
STATISTICS
The Fulcrum Group
20+ years history of delivering better IT results to our clients
We deliver better, more predictable IT results to our hundreds of clients, whether its day to day IT support, IT projects, or cloud services. Our team has certified technicians, and we only work with the best vendors in the IT sector today.
CLIENTS
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SUCCESSFUL PROJECTS
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SERVICES
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PARTNERS
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CERTIFICATE
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BIG BUSINESS
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The Fulcrum Group offers specialized SPOT Shield Managed Cybersecurity Services plans to ensure you get the right solutions to your organization’s unique needs. We also offer extensive cybersecurity services to fortify your Microsoft 365 cloud infrastructure. Select the plan that applies to you to learn more.
IT Process
Here at The Fulcrum Group, we tend to think of IT as a process. When there are IT problems, they are likely just a breakdown in the IT process. Your server crashed and it was down for a week? That likely means that your Executive team didn’t communicate the business requirements for server uptime to your IT team. We focus on understanding your business requirements and business risk to align your technology with your business requirements and goals. This leads to BETTER IT RESULTS.
Current Results
If your current IT results looks like the list below, then let’s schedule a time to talk!
- IT Challenges affect end users and clients – sometimes IT just doesn’t work.
- Reactive Support only – no one handling patching, updating, monitoring, or other proactive maintenance.
- No IT planning, budgeting, or roadmap – What should your technology look like 2 years down the road? What is our Tech Refresh cycle? Do we have an IT asset list?
- What’s our Cybersecurity posture? Are we protected against the latest threats? Is business risk mitigated?
- What’s the status of our backups and disaster recovery? Can we recover our systems and data according to our Recovery Time Objective (RTO) and Recovery Point Objective (RPO)?
Our Clients Enjoy…
Our SPOT Managed IT Services delivers predictable results to our Dallas Fort Worth clients.
- More predictable results = improved end user & client satisfaction.
- Highly responsive support: when you call, we are here to help you 24x7.
- Executives focused on business success instead of IT failures.
- Your technology all working together, from the server, to the phones, to your cloud applications.
- IT Planning (roadmaps, budgets, IT asset lists) help you navigate the future.
- De-hassled, cyber-aware employees utilizing IT systems to their fullest.
- Confidence that cybersecurity is handled and business risk is mitigated.
GOOGLE REVIEWS
What our client say
We value your comments and recommendations
Mike Schmidt is an awesome guy that knows the business. He’s honest, helpful, and straightforward. I’ve enjoyed working with him and the support team at Fulcrum over the last couple of years.
Scott Knox 5/5
Just completed Semi-Annual Strategy review with our Fulcrum Frac.CIO. Concise, yet comprehensive summarizing our IT portfolio, detailing new areas of focus complete w recommendations. Special emphasis on taking different, more efficient approaches rather than updating systems w just newer revisions e.g. dealing w Win 12 R2 EOL w introduction of Win Datacenter. Recommendations also provided roadmap for updated IT budget and project priorities. Good work session from valued independent IT resource
Michael Chapman 5/5
Fulcrum is great to work with. Their staff are very friendly and knowledgeable. They will stick with a problem as long as it takes until the problem is resolved.
Gary Alford 5/5
I just want to say thank you for having Chris be the one to help us out this week. His customer service is off the charts!!! I am so impressed with him. He explains what he is doing to your computer and even offers tips to make things easier for the user. He is also walking around to each employee and making sure they are good to go for working remote tomorrow. Thank you again for sending him to help us out this week! You should be very proud to have him represent Fulcrum!
Susan Rose 5/5
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What’s Included in SPOT Managed IT Services?
Think of SPOT Managed IT Services as your day to day IT support for Dallas Fort Worth small businesses, healthcare practices, non-profits, and local government agencies. SPOT stands for “Single Point Of Technology” and represents the “buck stops here” for all IT support needs.
Day to day IT support that delivers better IT results
What is SPOT
“Single Point of
Technology”
Star Power
Align Technology with
Business Requirements
SPOT Platform
Patching, End Point Protection, Monitoring & Alerting, Remote Control, Ticketing, Security Awareness Training
Vendor Liaison
Warranties, Vendor Liaison
Reactive Support
Unlimited On-Site Support, Service Desk Phone Support 6 am to 6 pm Mon-Fri
Proactive STAR Visit
Standards Checklist, Business Alignment Score Card
Documentation
Online IT Documentation Portal, SOPs
CIO Strategy
QRSs, Tech Roadmaps, Budgets, CIO Consulting