SPOT Managed IT Services
It’s challenging for Dallas/Fort Worth small or medium-sized businesses to maintain a keen eye on their wallets and keep up with competitors when some of their most significant business investments – their computing hardware, software, cloud services, and other technology – are constantly changing.
That’s where SPOT Managed IT Services comes in. SPOT Managed IT Services is a complete IT Outsourcing solution that provides remote and on-site IT support services, allowing you to stay focused on running your business.
Making IT Easier
SPOT Managed IT Services is your day to day IT support. We take the risk out of IT for your organization so you can stay focused on doing what you do best – running your business. Our fixed price, “All You Can Eat” IT support services ensure that all of your IT support needs are covered, and you’ll know exactly how much it costs each month.
Our Fulcrum – People, Processes, & Technology
At The Fulcrum Group, we recognize that when it comes to IT support, it is important that we have a great team of people, reliable, documented structured processes, and the business and technology tools needed to best manage our own offerings. Many of our competitors have proven weak in one or more of these areas. They might have great people, but struggle with standardized processes or lack the business and technical tools to efficiently run their own businesses.
The Fulcrum Group customizes our SPOT Managed IT Services agreement to the needs and requirements of each client. We provide more than just PC support – we also provide IT strategy, ensuring that IT is aligned with your business goals. And with SPOT Managed IT Services, we match you with the right Subject Matter Expert – from Help Desk technicians to Virtual CIO, ensuring that the right person is working on your issues.
We believe that consistency in execution is key to The Fulcrum Group’s ability to provide excellent customer service across our entire customer base. We compile complete System Documentation for each customer, utilize Best Practices from our vendor partners, document “Lessons Learned” from completed projects, standardize our customers’ networks, and use our Quarterly Business Review process to ensure that IT is consistently aligned with your business goals.
The Fulcrum Group has invested time, money, and resources into implementing business and technical tools to help manage our customers’ networks. Our SPOT Network Monitoring platform allows us to proactively monitor and report on our customers’ networks. Our trouble ticketing system with Service Level Agreement ensures that all service requests are handled in a timely fashion. And our SPOT Network Monitoring system works hand in hand with our trouble ticketing system, automatically generating tickets when systems are down or when other issues occur. These integrated systems ensure that The Fulcrum Group is proactively managing and monitoring your IT environment.
What’s In It For You?
Flat Rate IT Support
SPOT Managed IT Services is fixed fee pricing, per user per month, providing a predictable IT budget. It includes unlimited remote help desk support and regularly scheduled on-site support, along with automated ticket generation and escalation. We even include emergency server recovery at no extra charge. All for one fixed monthly cost.
SPOT Network Monitoring runs 24×7 and provides immediate alerting and real time reporting and trending. Our Quarterly Business Reviews ensures that IT consistently matches your business goals. Our goal is to be PROACTIVE, not reactive, when it comes to your IT support. Insuring maximum uptime for critical IT systems.
The Fulcrum Group becomes your liaison for all of your technology vendors. We provide a “single neck to choke” when it comes to accountability. No matter what the issue, or the technology vendor responsible, you make one phone call – to The Fulcrum Group. This eliminates finger pointing and frees you up to run your business, rather than chasing after the source of a technical problem, or sitting on hold waiting for tech support.