Recently, the FBI issued an announcement on new guidelines to help protect against "technical support fraud," where criminals may pose as a security, customer, or technical support representative offering to resolve such issues as a compromised e-mail or bank account, a virus on a computer, or to assist with a software license renewal. Some recent complaints involve criminals posing as technical support representatives for GPS, printer, or cable companies, or support for virtual currency exchangers.
Read the FBI's March 28th announcement here.
If you ever get a call from a Fulcrum team member you don’t recognize, or weren't anticipating, feel free to ask if you can call us back at our tech support number, 817.898.1277. Please read the recent announcement in its entirety for further helpful information.