Get Swift Help from Your IT Department

June 22nd, 2012

Have you ever been in the midst of something important when your whole computer shuts down for no reason? Of course you have. We have all experienced computers freezing or the screen going blank. When these things happen, we must call in the IT professionals at our job to help and this will often cause stress.

It’s not always easy to communicate with your IT department staff. They are authorities in their field and it’s easy to feel ignorant in the face of individuals with such knowledge. Specially when the solution to your problem is “Turn it off, wait a few minutes, and turn it back on again.” It can also seem like they are speaking a different language altogether.

There are some actions you can take to make this communication a little easier. The tips below will not only make communication go more smoothly, they will also get the issue solved faster.

No Reason to be Intimidated

First, don’t be intimidated. Yes, that IT worker knows more about your pc than you ever will, but bear in mind, you know more about your specialty. Whether it is the law, accounting, sales, or marketing, you have your expertise and they have theirs.

Screenshots

IT professionals love it when you take screen shots. They need to know what precise steps made this happen, and if you got any funky numbers or error messages. They want to see those especially. While it may not mean something to you, it can point IT professionals to the issue at hand so they can solve it sooner.

A Written Report

If you find that each time you do a particular thing you experience an issue, write it down. Each time the same problem occurs, make a note of the programs you had open and the error message you received. IT professionals need to know the full extent of what they are working with to truly fix your problem.

Hopefully these tips will help you next time your pc crashes and you need to work with your IT department. Helpful and clear communication is the most effective way to get you back on your feet and working.

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