SPOT Managed IT

SPOT Managed IT Services is the ideal IT Outsourcing solution for Dallas Fort Worth business owners, non-profit Executive Directors, and City Managers.


IT Process

Here at The Fulcrum Group, we tend to think of IT as a process. When there are IT problems, they are likely just a breakdown in the IT process. Your server crashed and it was down for a week? That likely means that your Executive team didn’t communicate the business requirements for server uptime to your IT team. We focus on understanding your business requirements and business risk to align your technology with your business requirements and goals. This leads to BETTER IT RESULTS.


Current Results

If your current IT results looks like the list below, then let’s schedule a time to talk!

  • IT Challenges affect end users and clients – sometimes IT just doesn’t work.
  • Reactive Support only – no one handling patching, updating, monitoring, or other proactive maintenance.
  • No IT planning, budgeting, or roadmap – What should your technology look like 2 years down the road? What is our Tech Refresh cycle? Do we have an IT asset list?
  • What’s our Cybersecurity posture? Are we protected against the latest threats? Is business risk mitigated?
  • What’s the status of our backups and disaster recovery? Can we recover our systems and data according to our Recovery Time Objective (RTO) and Recovery Point Objective (RPO)?

Our Clients Enjoy…

Our SPOT Managed IT Services delivers predictable results to our Dallas Fort Worth clients.

  • More predictable results = improved end user & client satisfaction.
  • Highly responsive support: when you call, we are here to help you 24x7.
  • Executives focused on business success instead of IT failures.
  • Your technology all working together, from the server, to the phones, to your cloud applications.
  • IT Planning (roadmaps, budgets, IT asset lists) help you navigate the future.
  • De-hassled, cyber-aware employees utilizing IT systems to their fullest.
  • Confidence that cybersecurity is handled and business risk is mitigated.

What’s Included in SPOT Managed IT Services?

Think of SPOT Managed IT Services as your day to day IT support for Dallas Fort Worth small businesses, healthcare practices, non-profits, and local government agencies. SPOT stands for “Single Point Of Technology” and represents the “buck stops here” for all IT support needs.