How The Right Language Can Improve Business-IT Relationships & Strategy

Contributed by David Johnson

In recent months, I have had a lot of conversations with my peers in IT companies around the USA.  One of those conversations was around the language used by IT professionals. The question was asked: “How should I be speaking to my business leaders and managers so they will consider me an equal and not just a support resource?”

The BRM Body of Knowledge (BRMBoK) defines five business relationship maturity levels, however, only the two lower levels and the final level are relevant to this language discussion.