Summarized from Artificial Intelligence for Small & Mid-Size Businesses
AI is increasingly a part of how businesses stay competitive. Companies are now using AI to predict customer behavior, automate rote tasks, personalize customer experiences, improve go-to-market strategies, manage supply chains and more. Some are leveraging AI across multiple functions to achieve goals such as more efficient operations or superior customer service.
AI-powered technology isn’t just for large enterprises. Many small and midsize businesses (SMBs) are already enjoying the benefits of AI through the applications they’re using — even though they might not realize that the technology itself is intelligent. QuickBooks, for example, can automatically categorize expenses for customers because it has AI embedded in its software. And expect IT security vendors to utilize AI and machine learning to improve the detection of cybersecurity threats and automatically respond to them.
In a Vistage survey of 1,467 SMB leaders, 13.6% of respondents said that they are currently leveraging AI in their business, with 6.9% using it for business operations and 6.1% for customer engagement. Nearly one-third (29.5%) of respondents say they believe AI is among the technologies that will have the greatest impact on their business in the next year. Read the full article to learn more.
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