November News:


On The Calendar We've been out and about this month, around the Dallas/Fort Worth area!  Check out our Events page to see what we've been up to! We'll let you know about any additional upcoming 2018 special events through our social media pages, which we'll update on our Events page as they occur. Quick links to our social media pages are accessible right from our website and in every monthly newsletter email you receive from us. If you're new to our newsletter and you'd like to subscribe, let us know.
Technology Planning - The Importance of a Roadmap Technology Roadmap As part of our Fulcrum Group SPOT Managed IT Services program, your Fulcrum Group Fractional CIO will help you with technology planning, including design of a Technology Roadmap and Annual Budget. Every organization, small or large, should have a Technology Roadmap.  The Technology Roadmap lets you know where you’ve been, and where you’re heading in the future.  And it should be a in 1 page visual format so it’s quick and easy for your executives and managers to see. It should be broken down by timeframe (Already Completed, 0-3 Months, 3-6 Months, 6-9 Months, and 9-12 Months) so you have a picture of the full year.  And it should include categories such as Business Growth, Consolidation/Efficiency, User Experience, Equipment/Software Age, Security & Compliance, and Backups & Disaster Recovery.  You can further break it down by specifying areas such as hardware, software, professional services, change management, cloud enablement, and maintenance. If you’re not already a Fulcrum Group SPOT client, reach out to Fulcrum Group Account Manager for a FREE Technology Roadmap consulting session to enable you to receive your own Technology Roadmap.
Business Email Imposters - Scammers Up Their Game A SCAMMER SETS UP AN EMAIL ADDRESS THAT LOOKS LIKE IT'S FROM YOUR COMPANY... Then the scammer sends out messages using that email address. This practice is called spoofing, and the scammer is what we call a business email imposter. Scammers do this to get passwords and bank account numbers or to get someone to send them money. When this happens, your company has a lot to lose. Customers and partners might lose trust and take their business elsewhere — and your business could then lose money. HOW TO PROTECT YOUR BUSINESS Use email authentication When you set up your business’s email, make sure the email provider offers email authentication technology. That way, when you send an email from your company’s server, the receiving servers can confirm that the email is really from you. If it’s not, the receiving servers may block the email and foil a business email imposter.  Office 365 and other top email providers include this as standard. Keep your security up to date Always install the latest patches and updates. Fulcrum Group SPOT clients receive comprehensive Windows and application patching. Look for additional means of protection, like intrusion prevention software, which checks your network for suspicious activity and sends you alerts if it finds any.Train your staffTeach them how to avoid phishing scams and show them some of the common ways attackers can infect computers and devices with malware. Include tips for spotting and protecting against cyber threats in your regular employee trainings and communications.  Fulcrum Group’s SPOT Shield Managed IT Security Service plan offers end user security awareness training, phishing tests, dark web breach assessments, and reporting. WHAT TO DO IF SOMEONE SPOOFS YOUR EMAIL Report it Report the scam to your IT provider as well as local law enforcement, the FBI’s Internet Complaint Crimes Center at IC3.gov, and the FTC at FTC.gov/Complaint. You can also forward phishing emails to spam@uce.gov (an address used by the FTC) and to reportphishing@apwg.org (an address used by the Anti-Phishing Working Group, which includes ISPs, security vendors, financial institutions, and law enforcement agencies). Notify your customers If you find out scammers are impersonating your business, tell your customers as soon as possible — by mail, email, or social media. If you email your customers, send an email without hyperlinks. You don’t want your notification email to look like a phishing scam. Remind customers not to share any personal information through email or text. If your customers’ data was stolen, direct them to IdentityTheft.gov to get a recovery plan. Alert your staff Use this experience to update your security practices and train your staff about cyber threats.  Fulcrum Group’s SPOT Shield Managed IT Security Service plan offers end user security awareness training, phishing tests, dark web breach assessments, and reporting.
Meet Adrian! SPOTlight On: A Few Things To Know About Adrian Rodriguez
  1. Adrian is Fulcrum Group's newest Inside Sales Associate..
  2. Favorite activities?  "I enjoy game nights to socialize and catch up with everyone (board games, video games, D&D). I also like to read, but haven’t had a chance in a while. I also like to watch and play chess, though I’m not that great."
  3. Work-related pet peeve:  Traffic!
  4. A quick description of himself - "I document everything.  Also, I'm pretty easy to work with."  
Please join us in wishing a warm welcome to Adrian!
  Vistage Executive News - Is Your Website Optimized With Inbound Marketing In Mind? Vistage Executive News Contributed by Javariah Khan with Mojo Media Labs Crafting a website smartly and having a plan once your readership is there are two huge points not to miss in your marketing journey.  We hope you have a look at this great article from Mojo Media Labs on nailing those two tasks.
Fulcrum Group Did You Know Did You Know...Technology Roadmap  Did you know that Fulcrum Group’s SPOT Managed IT Services plan includes regular Technology Planning through Technology Roadmaps?  Contact your Account Manager or Fractional CIO to learn more. Here's an example of a Technology Roadmap - click to enlarge.