June News:


On The Calendar
  • "Grow Successfully and Exit Successfully" Join us July 28th for a fun summertime event at Globe Life Park in Arlington. This event is geared to business owners considering ownership transition. Networking starts at 2 p.m., seminar at 3 p.m., then we'll be enjoying some Texas Rangers baseball directly afterward at Globe Life Park. Reach out to us if you'd like more information or are interested in attending with us!
  • Fulcrum Group Fitness Update - We hope you're following us on social media for updates on our "Walk Across America" exercise...If you want an update on our progress, we've captured it all in our blog for you.
Quick links to our social media pages are accessible right from our website and in every monthly newsletter email you receive from us!  If you're new to our newsletter and you'd like to subscribe, let us know.
Tune Up Your PC With These Tips! Just like your vehicle, your computers need a little maintenance every now and then. If your system seems slow, now might be time to do some light cleanup and maintenance. Here's some suggestions from The Fulcrum Group team: Things to do on average users PC/Mac
  • Clear your browser's cache. Go into the browsers you use and follow instructions on how to clear the cache - when you browse the Internet, files get copied to your system to speed up time it takes to load pages.  Occasionally, however your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache. Start here for a guide on how to go about clearing your browser's cache.
  • Delete files being saved in temp folders. You can manually go to temp folders on PCs and delete installer files. You can also use utilities like CCleaner can help on PCs/Macs, but such utilities require some further knowledge.
  • Recover space by deleting unnecessary large files. This is harder to do but many times we find users have old, large files or duplicate data. I use TreeSize on PCs or Disk Inventory X on Mac to sift through and evaluate what needs to be cleaned up.
  • Uninstall unused applications. Apps use memory AND disk space. Leaving them installed is like keeping bags of mulch in your car.
  • Empty items from your trash can. A supereasy way to recover space available to your system.
  • Delete Junk Mail from your email programs. Many programs do some light filtering and store junk mail in a separate folder. If you don’t need, get rid of it.
  • Get rid of oversized emails. You can sort by file size and delete those volumous messages, like that 10MB drawing, PowerPoint presentation or other. You can save the attachments to your system and clean up your mail space by deleting.
  • Reduce number of files within your major Outlook folders and consider creating subfolders or moving mail outside of the 2 main folders. If you must keep large histories of email, speed things up by limiting the number of items in your main inbox and sent folders. You might get 30,000 emails in a year, but if you have more than 10,000 items in one of these folders Outlook struggles to organize it all, which presents as slowness. Consider subdividing with subfolders like 2015INBOX, 2014INBOX and so forth to split your needed info into smaller buckets.
  • Empty trash from your mail programs. We usually delete stuff we don’t want but don’t always empty the trash within the email programs themselves, like Outlook’s Deleted Items folders...don't forget to take out that trash!

3 Ways Cloud Technology Can Save You Time Are You Spending Too Much Time on IT?  If your business is still working with physical hardware and networking technology, IT expenses are probably a major and painful part of your annual capital expenditure. Having the right number of software licences to support internal users and solving their problems can be a major headache, too. The result is that IT administrators spend hours, days and weeks on troubleshooting that would be better spent on growing your business. This is where the cloud comes in to save the day.
Business is rapidly moving to the Cloud. The cloud saves IT departments time on content management, communications application development and disaster recovery. This means that if you want to stay competitive, you have to move to the cloud. Using the cloud is no longer a matter of if but when. Results show that businesses see the cloud as a way for IT to “deliver business agility for competitive advantage.” Saving time and money are the advantages for small business. If you’re a small business, moving to the cloud removes the need to have a fully staffed IT department, which can save your business time and money. Rather than wasting time on troubleshooting, an IT administrator can build relationships with service providers and ensure that they deliver on their service level agreements to make your business run better. The cloud’s scalability is also a major financial advantage, as you only have to pay for the services you actually use. Using cloud services also enables you to take advantage of opportunities for innovation. For example, you can use reseller programs to offer additional cloud backup options to your customers. This lets you make partnerships with other companies and offer innovative bundles to your customers. This is a good way for your business to use the cloud to quickly test, deliver and refine new customer solutions.

Overall, cloud solutions mean that your business no longer has to support or rely on outdated technology. Cloud software is always up to date and is supported by the provider. Instead of wasting time on tasks that drain your budget, your company’s IT administrators can invest their time on the kind of analysis that will drive growth in your business. By using cloud services, you also have the ability to respond quickly to changes, which makes you more agile and provides you with a competitive edge.

Security concerns See our article below - Did You Know...? Cloud Services Offer Less Risk Of Attack - for clarification on the myths about Cloud security. Also, at The Fulcrum Group Cloud & Business IT Summit, we provided several Cloud security presentations.  We invite you to browse our Summit Event page and check out the pictures and presentations!   Let us know if we can assist you further!


SPOTlight On: Switchvox 6.2The Fulcrum Group - Dallas Fort Worth IT Experts Digium's latest Unified Communications offering Switchvox 6.2 focuses on customer experience and includes features that deliver more dynamic conversations with clients and customers, as well as tools that help improve customer satisfaction by reducing wait times. Here are the highlights of what’s new in 6.2:
  • Multimedia Chat delivers instant messaging, video chat, and screen sharing with contacts within your organization as well as external contacts.
  • Wallboard widget that displays queue overview information in a way that is optimized for large monitors on a contact center floor.
  • Queue Call Control brings complete call control to contact center supervisors. They can move calls to the top of the queue to be answered next, assign a call directly to a specific agent, or answer the call themselves. Supervisors can also log agents out of the queue to help prevent increased hold times.
  • Guided tours within the Switchvox interface offer step-by-step instructions for all of the new features.
Click here for the Switchvox 6.2 tour for Customers.  As always, if you have questions, don't hesitate to pick up the phone and give us a call, or reach out via email.
More Than Tech Tips: What Successful People Do After Work Tech Tips from The Fulcrum Group, Dallas Fort Worth IT Managed Services Provider
  • From prioritizing sleep to taking time to be with family and friends, try to incorporate some of these things into your evening routine to have more successful and productive days!
  • Forbes Magazine emphasizes optimizing your sleep-zone by sticking to regular sleep hours, fixing up your sleepspace for maximum relaxation and being sure to just say NO to over-commitments. There are some good daytime tips here as well.
 
Did You Know...Cloud Services Offer Less Risk Of Attack The Fulcrum Group Dallas Fort Worth IT Experts Cloud technologies have been around for years, but there’s still a persistent myth that cloud-based computing is less secure than localized servers. In fact, the cloud is more secure. The following are just three of the many reasons why the cloud is more secure than local computers.
  1. Cloud Service Providers Have a Lower Chance of Attack Cloud-based servers are not the most common targetincyber attacks, according to a 2012 cloud security report by Alert Logic. The report shows that the percentage of attacks were split evenly between local and cloud-based computer systems. When hackers attack a system it has much less to do with where the data is stored and much more to do with what is being protected.While locally based servers are commonly guarded by business-grade firewalls and antiviruses from a cyber security firm, cloud service providers are specially equipped to monitor and protect the information and data entrusted to them. Hackers are opportunistic and search for weak links, which makes specialized cloud service providers more prepared for these types of attacks than business owners.
  2. Cloud Service Providers Have Vast Resources Cloud computing is as secure as the company that provides the service. With huge businesses and cloud service providers, cloud users can rest assured that the services provided are state of the art. These companies provide security consulting and educational resources that debunk the myths about the cloud, and they have the resources to keep data safe.
  3. Cloud Service Providers Have Higher Standards Another reason the cloud is more secure than localized servers is that cloud service providers are sellingsecurity. It is their service and industry, so they are held to higher standards than localized IT infrastructure. Standards are set by the Service Organization Control, and data centers are independently audited, which ensures that cloud service providers are accountable for meeting those standards.