April News:

On The Calendar April at The Fulcrum Group We hope you noticed our recent accolades from Digium and CompTIA - if you haven't heard the good news, check it out and feel great about being a Fulcrum client! The Fulcrum Group is hiring!  If you know anyone that fits the bill for our open positions - Inside Sales Executive, Service Desk Engineer or Social Media Intern - please feel free to forward them the details on our Careers page. We'll let you know about any upcoming 2018 special events through our social media pages, which we'll update on our Events page as they occur. Quick links to our social media pages are accessible right from our website and in every monthly newsletter email you receive from us. If you're new to our newsletter and you'd like to subscribe, let us know.
Fulcrum Group STAR Power Here at The Fulcrum Group, we are focused on continual improvement in all facets of our business – service delivery, sales, and operations.  Our recent improvement efforts have centered around improvements in our SPOT Managed IT Services service delivery.  Our goal – deliver better results to our clients. When we began the process, we looked at several areas of improvement – we wanted to impact our clients at the business level, not just their technology; it needed to be ingrained in our culture, and it needs to be based on REPEATABLE processes. Thus was born Fulcrum Group’s STAR Power.  STAR Power is a combination of our Proactive Services and Fractional CIO delivering Standards – Technical Alignment – and Review.  This provides a major business impact to our clients, and assures that Standards are followed and Technology is aligned to the business goals through regular Quarterly Strategy Reviews. Your Proactive Services Engineer will complete a regularly scheduled STAR Review.  Your Fractional CIO analyzes the results of the STAR Review, and makes sure Standards are being followed and Technology is aligned to the business goals through Quarterly Strategy Reviews. If you’re a SPOT Managed IT Services client, you’ve probably already seen STAR Power being implemented for your business.  And if you’re not a SPOT Managed IT Services client, now is the perfect time to become one!  Call us at 817.337.0300 today!
Native Microsoft Best Practices Tools Microsoft offers a number of free tools for analyzing your IT environment and Microsoft systems to help you understand where your systems stand in regards to best practices configurations.  Below are a few of our favorites:
  • Microsoft Assessment and Planning (MAP) Toolkit- An agentless, automated, multi-product planning and assessment tool for quicker and easier desktop, server and cloud migrations.
  • Microsoft Baseline Security Analyzer- The MBSA provides built-in checks to determine if Windows administrative vulnerabilities are present, if weak passwords are being used on Windows accounts, the presence of known IIS and SQL administrative vulnerabilities, and which security updates are required on each individual system.
  • Office 365 Reporting Tool- Get 425+ reports on Office 365 Users, License, Group, Group Members, Security, Mailbox Usage, Spam, Malware, Emails Sent/Received, Mail Traffic, Active/Inactive Users, Mailbox Quota, Mailbox Size, Yammer Groups, Teams, Skype Activities etc.
Contact your Fulcrum Group Account Manager to schedule an engineer to assist you with running and analyzing the results from the Microsoft tools.
SPOTlight On: CompTIA Trustmark MSP Certification This month, Fulcrum Group is proud to announce it has retained the CompTIA Managed Services Trustmark™, a respected industry credential that signifies its adherence to best practices for technology service delivery and customer interaction. See our press release for more details on how this affects you!  
  More Than Tech Tips: Tech Support Fraud Alert Business Tips From The Fulcrum Group There is no end to the ways Internet criminals will try to infiltrate security  measures. According to this recent security alert from the FBI, criminals may pose as a security, customer, or technical support representative offering to resolve such issues as a compromised e-mail or bank account, a virus on a computer, or to assist with a software license renewal. Some recent complaints involve criminals posing as technical support representatives for GPS, printer, or cable companies, or support for virtual currency exchangers. If you ever get a call from a Fulcrum team member you don’t recognize, or weren't anticipating, feel free to ask if you can call us back at our tech support number, 817.898.1277.  Please share our blog that features the recent announcement with a colleague.
  Did You Know...STAR PowerThe Fulcrum Group Dallas Fort Worth IT Outsourcing Managed Services Did you know that every Fulcrum Group SPOT Managed IT Services client has access to our STAR power combo of VCIO and Proactive Services Engineer?  Reach out to your Fulcrum Group Account Manager today for assistance! .