Fulcrum Group Extraordinary Times Blog Series #4 – How To Communicate With Employees During Trying Times

As much as business owners and leaders are stressed and concerned during the Covid-19 pandemic, employees are probably more stressed.  Some may be living paycheck to paycheck, others may have family to take care.  Others may have general anxiety about the pandemic.  So it’s important to communicate with your employees about what your company or organization is doing in response, and what you are doing to protect your employees’ health and livelihood.  Here are a few things that you should include in your communication.

  • Positivity and Confidence – Your employees feed off of your attitude.  As my 3rd grade teacher used to tell me, “Your attitude is contagious, is yours worth catching?”.  So inject some positivity and confidence into your communications by letting your team know that you have a plan and you’re working it.
  • Praise – Your employees are literally putting their lives on the line by coming into the office and visiting clients.  Let them know you appreciate their efforts and sacrifices to help your company and your clients. 
  • Information – Give them the latest information about the pandemic, especially about how it impacts your business, your office, and your people. 
  • Policy changes – As emergency laws are put into place to protect your employees, let your employees know that you are updating your policies to reflect these changes. 
  • Your Business Plan – Letting your employees know that you have a business plan to get through these trying times is probably the most important part of your communication.  If you have upcoming layoffs or furloughs, that might be tough information to deliver, but it’s better to deliver it sooner than later.  If you’re confident that you can survive the next few months, communicating that can breath new energy into your company. 
  • Safety First – Let your employees know that their safety comes first.  Let them know about your policies for Working from Home.  Ask them if they have family members in healthcare or if they care for elderly family members.  The answers to these questions can help you protect those at-risk family members.
  • Remote Work Policies – It’s a good idea to communicate these often, highlighting changes or critical parts of your policy.
  • In-Office Work Policies – Remind your team that if they are coming into the office, to follow CDC recommendations.  If you’re offering any relaxed rules such as relaxed dress code or offering free lunch for employees coming into the office, include that information in your communication.

See our President’s recent communication to our team, below, as an example of how to communicate with your team.

See our Coronavirus Status Updates page for more information on current support status and other important communication from The Fulcrum Group.

Comments are closed.