10 Must-Have Customer Service Skills for 2021

10 Must-Have Customer Service Skills for 2021

With a team consisting of people to whom traits like empathy, patience, decision-making, excellent communication and collaboration - and hard skills like product expertise and standardized practices - are important, your customers will love your brand even more.

Here at The Fulcrum Group, taking care of our customers - whether internal or external clients - is job #1.  Here's a great article we came across that can help you ensure your team's customer service skills are up to par for 2021.


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