Moments That Matter At Work

It's likely impossible that we can cultivate "meaning" and "purpose" from every single moment of every work day. Meaningful moments are more likely to occur in tiny bursts rather than during one ongoing, purpose-filled day of bliss. Studies have shown that if 20% of one's time is spent on work that is meaningful to them, they are less likely to experience burnout.

Effective Time Management While Working Remotely

During these extraordinary times, many of us are getting a crash course in time management as we juggle meetings online with new tasks and duties on top of our regular obligations, in our various new "home offices" that we might find ourselves sharing with spouses, kids and pets.

Finding the best work from home laptop

Whether you’re performing some light web browsing or graphically intensive tasks, you’ll need a suitable laptop that functions according to your work from home requirements. To help you pick the right laptop, we’ve compiled a list of features to consider. Size – When it comes to your laptop weapon of choice, size matters. Of course, […]

Remote work policy tips for Windows and Office users

With businesses making adjustments due to the COVID-19 pandemic, concerns about data integrity of work from home (WFH) setups have multiplied. But as long as you can properly configure Windows and Office, your business data will always remain protected. Before the pandemic broke out, companies across the United States had already been on the lookout […]

Can your internet bandwidth handle remote work?

Even before COVID-19, remote working was already quickly becoming the new normal. It took a pandemic to tip the scale, and now most jobs are being done from home. But it’s not always a smooth ride. There are many things that can cause productivity dips, one of them being limited internet bandwidth. How much bandwidth […]

Could telecommuting be the new norm?

Despite businesses’ reservations, remote working comes with numerous benefits, including lower overhead expenses and improved productivity. And with the coronavirus pandemic forcing employees to work from home, this might just be the tipping point for remote work to become the norm. Enforced flexibility A pandemic is one of the most socially, economically, and politically disruptive […]

Measuring Customer Satisfaction (Part 3)

Measuring service quality allows companies to track customer
satisfaction, assess customer loyalty, evaluate staff performance, and identify
areas for service improvement. But are you measuring the right things — and the
right way? Do your customers appreciate your efforts to measure? Do they enjoy
the experience? And what actually happens to the data you collect?

Do
Your Service Measures and Metrics Improve Customer Experience?

Service measures and metrics are a valuable building block
for a strong service culture — but only if the methodology is uplifting for
your customers and your team.

Measuring Customer Satisfaction (Part 2)

Service recognition matters.  It’s a way to say, “Thank
You!”, “Great Job!”, and “Keep it up!”.  It can keep your employees from
feeling taken for granted and reinforce service behaviors.  It allows you
to spotlight your mission and core values, and why the behaviors are important
to your company’s success.