Sending e-mail? Mind your matters

April 24th, 2014

Just how many e-mail messages do you send daily? If like the majority of us, dozens. Now, have you been doing something to make your recipients angry? There's actually etiquette relating to sending e-mail messages. If you don't want to tick off your recipients, you will be wise to master the following tips for practicing good e-mail manners.

Sometimes you can be too brief

When a person receives an e-mail message that only says “yes” or, even worse, "no," they might wonder if you’re somewhat ticked at them. After all, that's a very short response. When sending e-mail messages, then, be sure to add a little more meat to help make your recipients feel better. Instead of just answering “yes,” why not add a, “Thanks for asking” or a “Hope you’re doing well today.” That can make a huge difference. If your message is brief because you’re typing it on a smartphone or tablet, make a special e-mail signature that informs recipients that this is the reason for the brevity.

Always reply

CBS News reminds you to definitely answer back when you receive an e-mail message. Our inboxes are often bombarded with e-mails. It can feel like a challenge to reply to all of them. But ignoring an e-mail message is rude, CBS News says, and may turn people off. CBS News says that sometimes a simple response of "Thanks" is all that senders need to feel positive that you've received and are considering their message.

Be careful

We receive a lot of e-mails every day, it’s tempting to pound out responses and send them back without first proofreading and editing them. After all, that takes away at least some of your e-mail mess. But this may also result in messages that are filled with typos, something that’s more than a bit off-putting. And when you don’t proof your messages, you might inadvertently forget to attach that report or photo you're promising. That’s annoying for recipients.

No shouting, please

Whatever you do, never ever send an e-mail message that is written completely in capital letters. This is whats called shouting, and no one likes it. It’s easy to see why: A message in all caps is tough on the eyes. Instead, keep to the normal rules of capitalization when drafting your e-mail messages.