Frequently asked questions about engaging with our team
Existing customers may contact our Help Desk for technical support between the hours of 8am and 5pm Monday through Friday at 817.898.1277 or by e-mail at helpdesk@fulcrumgroup.net.
Fulcrum Group engineers may ask questions such as…
- What is your specific technology issue or can you show me?
- When did the issue start?
- Do other users have the issue, or just you?
- Is the issue all the time or intermittent?
- Has anything changed recently like patches applied, a pop-up, new software installed, unit dropped?
- What is your PC/laptop name?
Support Links
Customer Remote Support – click here
SPOT Offsite Backup – click here
SPOT Network Monitoring System – click here
Fulcrum Ticketing System – click here
